Established in 2001, Citadel Advantage provides back office system specialist services, specifically covering operations risk mitigation, fraud prevention, payments, and liquidity & treasury systems. The company provides services relating to the design, functionality, risk mitigation, training and operation (including payment flow control and liquidity management) of Payment Systems and associated Back Office operations activities.

Operations Risk Assessment & Mitigation involves creating a sound control environment that reduces internal and external threats to the institution’s tolerance level and establishes a structured environment for IT operations. This is based on a sound assessment of the operational risks and the creation of appropriate policies and procedures, which reduce these risks. Examples of controls include policies and procedures related to personnel and operations, segregation of duties and dual controls, data entry controls, quality assurance programs, industry certification, general fraud prevention activities, and operating thresholds and parameters.

We offer a wide & comprehensive range of Professional Courses and Training for commercial and central banks in the areas of: payment systems, operational risk management (including Basel II and back-office risk mitigation), fraud prevention, business continuity planning, and liquidity management. Our courses, training material, and case studies are up-to-date and topical and reflect the real world. Our training is focused, practical and is aimed at enhancing the application of learned concepts by the participants in their working environment.

Payment Systems Design and Implementation involves creating a sound payments system environment that meets the client’s business requirements in the payments, liquidity and treasury management areas that melds into the structured IT operations environment. Examples of the design range include policies and procedures related to personnel and operations, business objectives, operations procedures and controls, quality assurance programs, industry certification, and operating thresholds and parameters.

Citadel Advantage operates across all system streams and issues covering:

• Commercial Banks, Central Banks, Clearing Houses;

• Wholesale, retail, international;

• SWIFT, RTGS, ACH, ATM, EFTPOS, Credit Card, Mobile payments, Micro-payments, CUGs (Closed User Groups), Payment “Clubs”;

• Fraud and its mitigation;

• Regulatory, Oversight and Supervision issues; Basel II Operational Risk.

Our senior staff are skilled bankers with a full understanding of banking and bank operations from the strategic policy making level right through to detailed daily operations.  They are highly specialized in the fields of front and back office bank operations, operations risk management, fraud prevention, RTGS systems, correspondent banking, wholesale and retail payments in the domestic and international arenas, trade finance, treasury management and related areas.  

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