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Course Catalog Listed below is the full range of our current training courses by category. For additional details please e-mail us a courses@citadeladvantege.com indicating the courses that you are interested in. Payments & Settlements Mobile Banking Laid Bare (A Mobile Banking Workshop) What makes a Mobile Payment Banking System successful? Today, with literally thousands of mobile banking pilots in operation around the world, many of them mediocre, this is turning into the 64,000 dollar question. Have you ever wondered how M-PESA, Kenya’s home grow electronic payment and store of value system has become such a runaway success? Its growth in just over three years has been phenomenal. What are the critical factors that have led to this success? That is what our two-day intensive “Mobile Banking Laid Bare” is all about – plus an depth look at where Mobile Banking is going and what we can expect to see going forward? Domestic Payments (101 Payments Primer) Domestic payments are core to the wholesale and retail banking industry. This Domestic Payments Course is designed to provide professionals with a high-quality education foundation in domestic payments concepts and issues, encompassing the key principles, infrastructures, practices, issues, and developments including Low-Value Payments, ACH services, Interdiction & Enforcement Aspects of Domestic Payments, High-Value Payments, Clearing & Settlement, Securities Settlements (DvP), Liquidity Management, Advanced Legal & Regulatory Issues, and Corporate Perspectives in Domestic Payments. Electronic Banking - New Business Opportunities This two-day course exposes participants to how technology is changing the face of banking and is altering its profile. When this technology is harnessed, it has major positive implications for for banks and their customers alike. Electronic Banking has its own unique characteristics, which modifies some traditional banking activities. These characteristics include the extraordinary speed of change related to technological and customer service innovation, the universal and global nature of open electronic networks, and the always difficult task of the integration of electronic banking applications with legacy computer systems. This course is ideal for Strategic and Operational staff alike by pointing the way to where 21st century banking is heading and clearly illustrating the opportunities that present themselves. International Payments This intensive 2-day primer for on International Payments and has been tailored for payment professionals, either in commerce or banking who need to gain a closer understanding of International Payments; what they are and how they work.
The course provides a
comprehensive understanding of payments in a global context,
covering the key principles, concepts, infrastructures, practices,
issues, and current developments. Advanced International Payments International Payments is the largest and most liquid marketplace in the global economy. Daily foreign exchange market turnover now averages $1.9 trillion. There are a number of factors which are critical to the smooth functioning of International Payments including the adoption of good practices, promoting improvements in risk management in the international market, and the development of supporting actions that facilitate greater contractual certainties in international payments and foreign exchange. This advanced course provides a solid foundation in how the actual foreign exchange trading processes work, what the risks are and how these can be mitigated by using clearly defined Standards of Best Practice across the full range of the relevant business and operational activities. Migrant Workers Remittances – Issues & Opportunities This intensive 2-day course provides an insight of the payment system aspects of remittances, and is designed to assist financial institutions that want to improve their understanding of this important market as well as extend and develop the many business opportunities that present themselves. Processing these money transfers is a business opportunity with vast potential especially with the new universality of the Mobile Phone and the rapid take-on of Mobile Payments and Mobile banking which is now set revolutionize the Remittance world. This course is the definitive A to Z on Remittances – from informal systems to the revolutionary appearance of the Mobile Phone as a remittance tool. Money Moves (A SWIFT Primer) For banks around the world, SWIFT provides their communications to the outside financial world. International transactions, trades and correspondent relationships are almost exclusively funnelled through SWIFT. In many countries, domestic high values are exclusively channelled through the SWIFT network as well. This course aims to provide participants with a clear understanding of the nature and operations of SWIFT in an operations environment. The course provides a firm foundation into SWIFT and how it relates to your financial institution. The important topics covered include SWIFT’s origins, its role in the financial sector, the nature of its operations, its product and services, message standards, security considerations, business continuity and disaster recovery procedures. Payments Evolution – Yesterday_Today_Tomorrow This is a 3-day high level overview, covering the full payments spectrum, its past, present and what the future holds. Payment instruments and payments processing are not static. They are subject to evolutionary changes that have been accelerated by rapid technological advances we witness daily and by the increasing concerns of Regulators regarding payment system safety. We look at payment systems and their evolution from a barter economy to an electronic monetary economy. This includes a brief survey of banks and credit-based payments and its progression to what we know today; payment systems based on clearing and central banks. We examine what a payment system is, different types of payment systems, and the generic division between payment systems – wholesale & retail. Process Improvement Process Improvement and Managing Change Process Improvement and innovation are the actions taken to identify, analyze and improve existing business and other operational processes within an organisation to meet its goals and objectives. These may include the need to reduce costs, achieve greater operational efficiency, or the merging and simplification of existing processes. Business process improvement follows a specific methodology or strategy to create successful results. All business operations whether back-office, middle-office or front-office are based on business processes. Process Improvement also brings change and this introduces a layer of uneasiness to the individuals that make up the organization. Just as critical as the innovation and improvement the Process Improvement brings, is getting your staff to accept change as beneficial especially within their own working environments and comfort zones. Risk & Operations Risk Management Business Continuity Management & Scenario Planning Business Continuity Planning is the process through which an organization ensures the maintenance or recovery of operations, including services to customers, when faced with disruptive events such as natural disasters, technological failures, human error, or terrorism. This course includes 5 detailed case studies and a heavily interactive section on developing effective scenarios. At completion of this 3-day course participants will be able to identify and prepare action plans dealing with potential risks and their impact as well as implement the business continuity recovery process. Corporate Governance Over the last decade corporate governance has become established as an area of increasing academic, political and commercial debate. It has now become essential for any middle or senior manager to have an understanding of the key aspects of effective corporate governance. This 2-day course will provide participants with:
ERM (Enterprise Risk Management) This 2 day course is aimed at providing participants with the necessary knowledge and skill-set to understand the risk management processes and explore the benefits of Enterprise Risk Management as well as to demonstrate how the COSO – ERM framework enables organizations and their management to:
Management of Operational Risk in Foreign Exchange Activities The last decade has seen the diversification and massive expansion of the foreign exchange market. While in the past, commercial banks dominated the market, participants today also include commercial & investment banks, foreign exchange dealers, brokerage companies, multinational corporations, money managers, commodity trading advisors, insurance companies, governments, central banks, pension & hedge funds, investment companies, and brokers/dealers. The increased complexity of the market plus the higher trade volumes have necessitated constant changes in trading procedures, trade capture systems, operational procedures, and risk management tools. This 2-day course provides a solid foundation to all parties involved in foreign exchange activities whether at executive, marketing, audit or operational levels into how the actual trading processes work, what the risks are and how these can be mitigated by using clearly defined Standards of Best Practice. Managing Cross-System Risks in Your Payments & Settlements The Bank for International Settlements has highlighted concerns that the speed and multiplicity of potential disruption across the global payment system are not adequately reflected in stress-tests, risk controls, contingency funding plans, and crisis management procedures. The safety of the global payment and settlement infrastructure requires that system operators, bank, financial institutions, and service providers have a clear understanding of payment and settlement risks, and that they manage those risks effectively. The growing range of interdependencies between systems, changes the nature of risks present in the global infrastructure. This course aims to provide participants with the knowledge of payments systems, how they operate and how they occupy a pivotal position in both national and international financial systems. It also seeks to provide participants with the skills that they need to develop a framework for analyzing the risks of interdependencies, along with clear specifics on how these should be addressed. For central banks it also provides their staff will clear guidelines as to the formulation of appropriate policies in managing the problem created by interdependencies in light of the increasingly integrated nature of the global financial infrastructure. Operations Risk - Active Management & Compliance (Banks) This is an intensive course on Operations Risk Management & Mitigation – from assessment to implementation. This course explores the Operations Risk management function and mitigation strategies. It is intended to move the participants beyond the international compliance requirements for operational risk and into an understanding of risk as a value added proposition, increasing profitability and structural strength. This course is available as a 2-day and 3-day version. Both deal extensively with the theory of Operational Risk and its management. The 3-day version has a strong focus on specific operational risks. Operations Risk - Active Management & Compliance (Industry) Implementing an effective Operational Risk Management regimen is a complex process. At its core is an understanding of what Operations Risk is and how best it can be managed. Too often firms have seen the need to effectively manage their operational risks as simply an issue of complying with what the regulators require, rather than a disciplined process that serves to not only ensure a business’s survival but which can, in the long run, contribute to that business’s financial fortune. In this three day intensive course, we survey the full ambit of Operations Risk Management & Mitigation – from assessment to implementation. During this course we set out a number of key actions which need to be taken by management in the short and medium term to be ready for implementation of a proper risk management program. It is intended to move the participants beyond the local and international compliance requirements for operations risk, and into an understanding of operations risk management and mitigation as a value added proposition, increasing the organization’s profitability and structural strength. Advanced Operations Risk This intensive and practical 2-day course dealing with Advanced Operations Risk furnishes participants with an appreciation of the effectiveness, practicality and measurement of mitigating actions available to Operations Risk Managers in dealing with the potential hazards regarding people, process, systems and external events. The course and its detailed case studies will allow participants to use the tools and techniques they have covered to manage operational risk as they work through an actual Operations Risk case study, allowing the to appreciate the warning signs and the multi faceted impacts of operational risk events. Participants will also gain a valuable insight into domestic and international compliance issues through a detailed case study of the recent defalcations of several major international banks in a series of sanction busting operations designed to bypass national and international law. Reducing Risks in Foreign Exchange Settlements The BIS Steering Group on Settlement Risk in Foreign Exchange Transactions has concluded that while encouraging progress has been made, specifically with the creation of the Continuous Linked Settlement (CLS) process, more still needs to be done. While many individual banks and groups of financial institutions have greatly improved the way they manage their foreign exchange settlement exposures, many banks still do not manage their exposures appropriately and industry efforts have not yet realized their full risk-reducing potential. This 2-day intensive course takes you directly into the world of Foreign Exchange Risk. Participants will gain a deeper insight into Foreign Exchange Settlement Risk, what it is and what is needed to control it. Different types of settlement mechanisms are examined in detail, including how banks, worldwide, handle these processes today. Because of its significance the CLS concept, processes and practicalities are examined in detail. Risk in Retail Payment Systems This 2-day course focuses on examination procedures for evaluating the risks as well as risk management practices at financial institutions that offer retail payment system products and services. These procedures address services and products of varied complexity, allowing participants to adjust them, as appropriate, for the scope of the examination and the risk profile of their own financial institution. We examine the types of retail payment instruments offered by financial institutions and outline the various roles that participants, including independent third parties, play in processing, clearing, and settling retail payment transactions. The retail payment instruments discussed in this course include Cheque-based Payments, Card-based Electronic Payments, Other Electronic Payments, and the Automated Clearinghouse. We examine a number of figures describing the typical transaction flow and clearing and settlement arrangement for most retail payment instruments. Risk Management - Focus on Fraud This 2-day intensive course on fraud (a critical element of Operational Risk) clearly illustrates the huge challenges faced by banks, and the need for them to radically modify their behaviour and increase their vigilance in many of the traditional risks associated with banking activities. This course provides a clear introduction to the world of fraud risk management. This two-day course exposes participants to how modern fraud activities are altering its risk profile and what should be done to mitigate them. Risks in Wholesale Payment Systems
This 2-day course is
divided into sections covering aspects of wholesale payment systems,
critical risk factors, legal framework for interbank payment
systems, and commercial and central bank payment systems risk
policy. Taming the Electronic Tiger (Managing Risk in Electronic-Banking) Rapid technological changes in recent years have revolutionized the way banking services and products are delivered to Corporates and Consumers alike. We are all familiar with how the Internet, the cell-phone, Smartcards and even ATMs have changed our lives. These changes have dramatically modified and in some cases increased some of the traditional risks associated with banking activities, in particular strategic, operational, legal and reputational risks. In turn this has influenced the overall risk profile of banking. Electronic banking carries its own unique characteristics, which increases and modifies some of the traditional risks associated with banking activities, including the extraordinary speed of change related to technological and customer service innovation, the global nature of open electronic networks, integration of electronic banking applications with legacy computer systems, and increasing dependence of banks on third parties that provide the necessary I.T. on which electronic banking depends. This course examines how the traditional risk profile has shifted and focuses on these changes and what needs to be done to effectively implement an efficient operational risk regime that includes all the required controls. In essence, we examine how to tame this tiger known as electronic banking. Securities International Securities Clearing/Settlement and Custodial Services
This training program is
designed to provide delegates with practical knowledge about the key
concepts, systems, processes and procedures in international
securities settlement and custodial services as well as operational
risks involved. Participants will have a chance to gain skills
necessary to facilitate day-to-day transactions and communication
processes between all parties involved. |
